Terms and Conditions

Last updated: September 3, 2026

1. Acceptance of Terms

By accessing or using the MiLimpieza customer portal ("Service"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Service.

2. Description of Service

MiLimpieza provides a customer-facing portal that allows you to view your service history, outstanding balance, quotes, and account information managed by your independent cleaning service provider. MiLimpieza acts as a technology platform and is not a party to the cleaning service agreement between you and your cleaner.

3. SMS Messaging Terms

By providing your mobile phone number and explicitly opting in through the MiLimpieza customer portal, you consent to receive SMS text messages from MiLimpieza on behalf of your cleaning service provider.

Messages may include:

  • One-time verification codes and authentication messages used to access your account
  • Service scheduling and appointment updates
  • Visit completion notifications
  • Service quotes and quote responses
  • Payment receipts and balance updates
  • Customer support and account-related notifications

Message frequency varies depending on your account activity and requested services.

Message and data rates may apply.

To opt out, reply STOP to any message at any time. You will receive a final confirmation message and no further SMS messages will be sent unless you opt in again.

For assistance, reply HELP to any message or contact [email protected].

Consent to receive SMS messages is not a condition of purchasing any service.

Mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.

4. Account Access

Access to the customer portal is authenticated via a one-time code sent to your phone or email. You are responsible for keeping your access credentials secure. You agree to notify your cleaning service provider if you believe your account has been accessed without your authorization.

5. Payments

Payments made through the portal are processed by Stripe, a third-party payment processor. By making a payment, you agree to Stripe's Terms of Service. MiLimpieza does not store your payment card information. All disputes regarding service charges should be directed to your cleaning service provider.

6. Subscriptions, Cancellation and Plan Changes

Paid plans are auto-renewing subscriptions purchased through the App Store or Google Play, and are managed, cancelled and refunded through those stores under their terms. You may cancel at any time; your plan stays active until the end of the period you have paid for.

Each plan includes a customer limit. If your subscription ends, or you move to a plan with a lower limit, you keep every customer record. Customers above the new limit are placed on hold, most recently added first. A customer on hold is view-only: their history, balance and invoices remain visible and they can still pay you, but they are not scheduled, routed, quoted or invoiced until restored. Nothing is deleted.

While card payments (Stripe) are enabled on your account, your plan's customer limit is doubled. Card payments are currently available to U.S. accounts only. If card payments are later disabled, the limit returns to the plan's base and customers above it are placed on hold as described above. Card payments are processed by Stripe; Stripe's processing fees apply, plus a 1% MiLimpieza platform fee on each card payment. We may modify or discontinue this bonus prospectively; if it ends, limits revert to the plan's base and holds apply as usual.

You can restore a held customer at any time when a slot is free, and upgrading your plan restores held customers automatically up to the new limit. Your data is kept for as long as your account exists; see Account Termination for deletion.

7. Acceptable Use

You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. You may not attempt to gain unauthorized access to any part of the Service, interfere with its operation, or use it for any fraudulent purpose.

8. Account Termination

You may delete your MiLimpieza account at any time directly from the mobile app (Profile → Delete account). Deletion is immediate and permanent. Alternatively, you may submit a deletion request to [email protected] or via the contact form; we will process it within 30 days.

Upon deletion, your cleaner profile, customer records, visits, routes, quotes, invoices, and preferences are permanently removed. Transaction and payment records may be retained for up to 90 days for legal and financial compliance purposes.

Deleting your account does not automatically cancel any active App Store or Google Play subscription — you must cancel billing separately through those platforms. For full details, see our Account Deletion page.

9. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. MiLimpieza does not guarantee that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

10. Limitation of Liability

To the maximum extent permitted by law, MiLimpieza shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including but not limited to loss of data or interruption of service.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms, contact us at [email protected].

See also: Privacy Policy · SMS Consent