SMS Consent & Messaging Program
MiLimpieza · [email protected]
Opt-In Language
Customers encounter one of two opt-in moments depending on how they interact with the platform.
Before the verification code is sent, a required checkbox must be checked (unchecked by default). The send-code button is disabled until the box is checked.
"I agree to receive SMS messages from MiLimpieza, including verification codes and service-related notifications regarding my lawn care requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. Consent is not a condition of purchase."
Checkbox is unchecked by default. The "Send Code" button remains disabled until the customer checks the box and enters their phone number.
After a customer logs in for the first time without a prior SMS consent record on file, a modal dialog is displayed before the account portal loads.
Title: "SMS Notifications"
"By using this portal you agree to receive service notifications via SMS from [Cleaner's Company Name]. Message & data rates may apply."
"Reply STOP to opt out at any time."
Links to Privacy Policy and Terms & Conditions are displayed below the body text.
Actions: "No Thanks" (decline) · "I Agree" (accept)
Inside the customer's account settings (Edit Contact dialog), a checkbox allows the customer to grant or revoke SMS consent at any time.
"I consent to receive service notifications via SMS"
Opt-Out Language
Customers can opt out at any time by replying STOP to any SMS message. They also receive the opt-out disclosure in:
- The opt-in checkbox text (flow A above)
- The consent dialog body text (flow B above)
- MiLimpieza's Privacy Policy (Section 4) and Terms & Conditions (Section 3)
Standard STOP response sent by Twilio:
"You have been unsubscribed from all messages from this number. Reply START to resubscribe."
Standard HELP response sent by Twilio:
"For help, contact [email protected] or visit milimpieza.app/contact."
OTP (One-Time Password) Flow
MiLimpieza uses OTP codes to authenticate customers accessing their account portal (no passwords are stored).
- Channel selection. The customer chooses how to receive their code: SMS, WhatsApp, or Email.
- Consent checkpoint. If SMS or WhatsApp is selected, the opt-in checkbox (flow A) must be checked before the "Send Code" button activates.
- Code delivery. A 6-digit code is sent via Twilio to the customer's registered phone number (or email). The code expires after 10 minutes.
- Verification. The customer enters the 6-digit code. Successful entry opens the account portal. A "Remember me" option stores a session token in the browser so the customer is not prompted again on the same device.
- Resend. If the code was not received, the customer may tap "Resend code" to request a new one.
Sample OTP message
"Your MiLimpieza verification code is 847213. This code expires in 10 minutes."
Service Notification Flow
After a customer opts in, the cleaner's activity in the MiLimpieza app triggers automated SMS messages sent on behalf of that cleaner.
| Event | Message content |
|---|---|
| Visit completed | Visit confirmation with date, services performed, and current balance |
| Quote sent by cleaner | Link to review and accept or decline the quote |
| Quote accepted/declined by customer | Confirmation of the customer's response |
| Invoice sent | Link to view and pay the invoice |
| Payment recorded | Payment receipt with amount and updated balance |
| New quote request submitted | Confirmation that the cleaner received the request |
Sample visit notification
"Hi Maria, Green Thumb Landscaping completed a visit on Jun 2, 2026: Lawn Mowing, Edging. Your current balance is $45.00. View your account: https://milimpieza.app/greenthumb/account"
Sample quote notification
"Hi Maria, Green Thumb Landscaping sent you a service quote for $120.00. Review and respond here: https://milimpieza.app/q/abc123"
Sample invoice notification
"Hi Maria, you have a new invoice from Green Thumb Landscaping for $180.00, due Jun 15, 2026. View and pay: https://milimpieza.app/greenthumb/invoice/xyz789"
Screenshots
The screenshots below show the opt-in checkpoints customers encounter in the MiLimpieza web portal.
Login — SMS opt-in checkbox (Flow A)
Post-login SMS consent dialog (Flow B)
OTP code entry step
Account settings — consent toggle (Flow C)
Program Details
| Program name | MiLimpieza Service Notifications |
| Message types | OTP / authentication codes; service notifications (visit, quote, invoice, payment) |
| Message frequency | Varies based on account activity; typically 1–10 messages per month per customer |
| Opt-in method | Explicit checkbox or dialog confirmation via web portal |
| Opt-out keyword | STOP (also UNSUBSCRIBE, CANCEL, END, QUIT) |
| Help keyword | HELP |
| Carrier charges | Message and data rates may apply |
| SMS provider | Twilio |
| Support contact | [email protected] |
See also: Privacy Policy · Terms & Conditions